Our Service

》Pre-sale service
(1)Free sample marking 
For free sample testing, please send us your file, we will do marking here and make video to show you the effect,or send sample to you for checking quality.

(2)Customized machine design
According to customer's application, we may revise our machine accordingly for customer's convenience and high production efficiency.

》 After-sale Service
(1)Installation:
After the machine reach the buyer’s site, the engineers from the seller are responsible for machine installation and commissioning by using the special tools under the help of the buyer. Buyer should pay for our engineer visa fee, air tickets, accommodation, meals etc.

(2)Training:
In order to provide training in safe operation, programming and maintenance, Machine Supplier shall provide qualified instructors after Buyer finally installs the equipment.
1.Mechanical maintenance training
2.Gas / electronic maintenance training
3.Optical maintenance training
4.Programming training
5.Advanced operation training
6.Laser safety training

Click to learn more: China Laser Welding Wholesales Factory

Return Policy: 

We provide a free ONE YEAR Full Machine WARRANTY  and TWO YEARS Laser Source WARRANTY

Should returns be required:
Step 1) Contact us with this website email.
Step 2) Provide as much detail as possible about the problem you are having.
Step 3) Authorization to return the item will be issued.
Step 4) Return the item for the agreed replacement or refund.

Logistics: 

Optics order ship by DHL, UPS, FedEx, TNT, EMS etc

For Laser Machine order delivery, can be optional with terms of EXW, FOB, CNF, CIF by Express, Air Freight or Sea Freight based on the buyer’s forwarder or ours.